7CRM BOS cloud
BOS Cloud is a turnkey suite of cloud-based applications enabling utilities to operate the utility Rate Life Cycle. It helps utilities to develop better rates, more effectively engage customers to adopt these rates, quickly operationalize them in a billing system, provide customers with energy advice they value and trust, evaluate their performance and, finally, bill customers and collect payments.
CIS Reimagined
Renewable Portfolio Standards and clean energy mandates are transforming utility businesses. To implement these policies, a new class of more sophisticated rates must be introduced to incentivize customer behavior change.
Utilities need to not only develop effective rates, but also operationalize them quickly, engage customers to adopt them, and provide customers with the right advice to drive behavior change. To optimize the rates, they need to be able to measure performance and incorporate the results into the next round of the rate designs. BOS Cloud enables utilities to experiment quickly and iterate frequently, for optimal rate development.
The traditional CIS is primarily used to bill customers and collect payments. BOS Cloud goes beyond the Meter-to-Cash process, streamlining and integrating business processes across the utility Rate Life Cycle.
A Turnkey Suite of Cloud-based Applications Enabling Utilities to Operate the Utility Rate Life Cycle.
New Product & Rate Design
Billing
Settlement
Customer Engagement & Rate Marketing
Customer Service
Revenue Analysis
Develop and Operationalize New and Innovative Products and Services Quickly
Leveraging interval data and its powerful pricing capabilities, 7CRM BOS Cloud enables utilities to develop new products and services with innovative rates and pricing models. By using all customer consumption data, eliminating the need for the sampling, BOS Cloud revolutionizes the traditional rate design process.
7CRM BOS Cloud provides a turnkey suite of applications to streamline the business processes for the utility Rate Life Cycle. Utilities can effectively market new products and services to customers, bill for them quickly, and evaluate and optimize their performance, all through an integrated Rate Life Cycle.
Transform Customer Relationships and Deliver the Digital Experience
By monitoring all customer energy consumption, a set of personalized usage, rate and cost analyses, and a suite of proactive alerts and notifications at the right time with the right information, 7CRM BOS Cloud transforms utilities’ relationships with their customers- from a traditional transactional relationship to one of a trusted energy advisor.
Deliver the Digital Experience for Customers
Through a suite of Salesforce native Apps, BOS Cloud leverages and upgrades Salesforce best-in-class capabilities to deliver the true digital experience that utility customers expect.
Fully Leverage the Power of AMI Networks
BOS Cloud uses fine granularity interval data directly from AMI networks to design new rates,
support the billing operation and enable customer engagement.
Respond Quickly to New Business Opportunities and Needs
Through its loosely coupled, modular, architectural designs, BOS Cloud enables utilities to pursue new business opportunities, respond to competition and meet new business needs and requirements quickly. New capabilities can be quickly added and integrated into the end-to-end solution and outdated capabilities can be upgraded or replaced without affecting the rest of the capabilities.
Substantially Improve Operational Efficiency
Through the centralized management of rate portfolios and best-in-class capabilities, BOS Cloud provides an open platform for organizations to collaborate with each other to deliver the operational efficiency.
